Compass Housing: Archaic Trogolodytes

 So we finally get a forward thinking manager for The Karlstrom. One would think that was awesome news, however for us who live here it's like nothing changed.

The reason is that Compass Housing Authority won't even listen to the people they hire, instead they choose to do the same bullshit. So here is a list of things they do wrong, and all of them could be so easily corrected if they'd just embrace new technologies.

1. No Communication

If you send anyone an email, and you are lucky enough to get a response, it's no less than 7 days before you get said response. It's as if none of them check their messaging systems but for the two hours they spend in the office.

There are several possibilities as to why, from really inexperienced tech department to plain old laziness. There is no department email address system either, it's all to individuals using predetermined email addresses which the staff have zero control over.

This is straight out of the handbook of "how to handle this new thing called the internet" from the 1980s. Given today's environment, checking email should be an hourly thing and the staff should have a mobile app available to check it on the go as well.

2. Bad Web Design

Their website is generic, bland, and something that could easily be thrown together from a Wix template in about five minutes. Ironic given that they claim to have an IT department.

So it makes you wonder if they are even receiving emails. A short time ago it was discovered that their email system was filtering out most of the emails that were being sent to them.

3. No Modern Payment Methods

This one makes them seem suspicious as well as inept, given that the most secure and accessible payment methods are with credit card systems. These are inexpensive and easy systems to setup, and yet they are insisting on using the archaic, insecure, and often very slow methods of payment for rent while pretty much every other organization which manages low income housing offers a credit card payment system.

The new manager has been trying to convince them to implement such a system, which can be setup overnight by any competent technology or financial professional. Yet nearly eight months later no such system has been employed.

4. No Accountability

Often companies they employ for any task are unheard of, almost not internet presence and sometimes their office location on Google points to a residential house. Then when the residents file a complaint about the services, CHA tells us to complain to that company, then that company tells us to either complain to CHA or fuck off.

We have a laundry facility that can't even wash sheets well, and then whenever new residents move in with bed bugs we end up with a massive infestation. These are new problems, relatively, that started when they sold off the expensive laundry machines that were installed in the building when it first opened.

The machines we had were not prefect, mind you, but they were functional and didn't require cash to operate. The company they replaced it with not only remains elusive and avoids all contact with residents, their machines are from the late 1980s and are designed for low and infrequent use.

When attempting to discuss this issue with them, the best we can hope for is occasional access to their better facilities used for cleaning the laundry from the shelters. If the company they contracted cannot provide machines which could work for shelters, what makes them think it would work for an apartment building?

5. Retaliatory Practices

A few of their staff will watch the social media of the residents, thankfully they don't know how to do this well because they do response to any criticism with anger. Given they are also constantly looking for things to hang over the heads of the residents as threats for eviction, this is really bad practice and looks suspiciously like they are attempting to silence any criticism.

Several residents have mentioned as much, many too paranoid to even complain to the authorities which are supposed to hold CHA accountable for their actions. When a resident mentions anything to them, CHA will hold onto that and blow it out of proportion, even making up complaints from "some neighbors" even when no neighbor has made any official complaint.

Now it is possible the neighbors are just too afraid to talk to each other, but this would be in response to the fact that CHA has created such an environment by ignoring legitimate complaints, delaying repairs, and blaming some residents for the damage caused by other residents who have routinely flooded the building. When pressed on any issue, the staff complain about their insurance rates increasing while defending the very people who caused it and moving more such people into the building.

As I write this, the residents in the apartments above mine are smoking marijuana, which they have done almost daily since the COVID lockdown. These are the residents responsible for so much damage to the building, and the property of those of us who have caused no damage to the building.

Instead of even considering compensating us who have lost property, then making things right by fixing out broken services, they defend and protect the ones who actually caused the damage. To make matters worse, they blame those of us who have been harmed by these incidents for the results of the damage.

My newest neighbor has brought with him bed bugs, which would not have been a problem if we had functioning laundry facilities which were easily accessed. As it is, there is no way to launder the linen so I have to spray poisons almost every day to keep up with the invasion.

There is also a resident selling drugs out of their apartment here, and though I don't know who it is nor how valid that accusation is, it would not be surprising if that was true.

Compass Housing Alliance is one of the most dysfunctional and archaic organizations in the system, a far cry from the original Compass Center that maintained the building to high standards, kept very strong relations with the residents, and took responsibility for their role when things did go south.

You can't complain about insurance rates increasing when you remove amenities that helped maintain the building and protect those who are flooding units regularly.

Why Agencies Are Bad For Non-Profit Organizations

A non-profit's income should be very near zero, of course this is after administrative costs. For housing this is a very challenging point to get, maintenance alone can bring an apartment complex into the red and devastating failures caused by lacking maintenance can drop that even more, not to mention actual damages done by the residents.

There are many issues residents will face that will cause damage to units, often without intent from the resident but by the very nature of the medical problem. Let's take the example of surgery, a very common occurrence for vulnerable members of society.

The wounds caused by surgery will take time healing, during this time blood will be likely to come from the wound. This blood will get onto lots of surfaces, which inevitably cause stains which cannot be cleaned up.

Often surgeries will add even more challenges, and more sources of refuse which will inevitably cause damage. Now a good organization will have a manager on site for the majority of the week, and said manager would know what was going on at all times even when not on site.

All residents would know who said manager is as well as have multiple ways in which to contact this manager. Transparency would be nearly complete, communication lines would never be blocked or severed without notice, and whenever an issue arose it would be well documented and taken care of without anyone getting put out or harmed.

A management agency is a for profit business, they want their employees to move their company into the green as much as possible, and there is no obligation for them to take a profit loss even if they are hired by a non-profit organization. So they make promises to reduce costs, and you hire them for that.

Well now the costs include their administration, the business owners, share holders, CEO, etc. As well as their employees, all of them.

So how do they "cut costs"? They reduce the number of hours the manager is on site, and it's reduced to an insane amount.

Given a typical business, you will want a management staff or team on duty for at least 2 more hours per day than the business is in operation. An apartment is, essentially, a business that is open for 24 hours per day, 7 days a week.

That's 168 hours per week, which is the same as saying 168 hours work that needs to be done. Apartments are a laid back business, often the manager is only necessary for about half that amount of actual work, however to accomplish that they must be on call and ready to show up at the property every hour of every day.

Agencies do not accommodate that cheaply, for the typical landlord they can increase rent a bit to help pay for better services and most renters are more than happy to accommodate that increase. But for public housing, non-profit, such a method is not viable nor supported by the state.

So the management agency will reduce the number of hours a manager is on site to level which forces these managers to accomplish at least 80 hours work in about 2 hours. This saves the agency plenty of money, they are in the green because of the contract, but the organization which has hired them is suddenly dealing with major damage caused by neglect, tenants being unable to contact a manager when necessary, and a manager who often sells off the organization's property to cut even more corners.

The agency will stay in the green, earning a profit as that is what they are suppose to be doing, while the non-profit organization is in the red so much that they face having to declare bankruptcy. Regular maintenance is so vital to an apartment building, even if something as simple as pipe inspections are neglected can result in massive flooding damage which cascades into neighboring units all the way to the ground floor.

A simple pipe leak, which would be detected and repaired with simple inspections, can explode into millions of USD in expensive repairs. Without a reliable manager on site capable of ensuring such inspections occur unhindered, the massive damage becomes inevitable.

Ultimately not only are the residents made to suffer what is essentially a slum, the organization begins to collapse under all that debt, and the end result is more people back on the streets with nowhere to live. This is what we are seeing happen in real time at Compass Housing Alliance, and the management agency is pushing the blame onto the residents to add insult to injury.

Seattle Housing Authority is unwilling to step in to correct this, the city turns a blind eye to this volatile situation, and Compass is trying to pretend they still have everything under control when they clearly do not. If we want to fix homelessness, this is one of those practices that needs to end as it does not help anyone involved.