So we finally get a forward thinking manager for The Karlstrom. One would think that was awesome news, however for us who live here it's like nothing changed.
The reason is that Compass Housing Authority won't even listen to the people they hire, instead they choose to do the same bullshit. So here is a list of things they do wrong, and all of them could be so easily corrected if they'd just embrace new technologies.
1. No Communication
If you send anyone an email, and you are lucky enough to get a response, it's no less than 7 days before you get said response. It's as if none of them check their messaging systems but for the two hours they spend in the office.
There are several possibilities as to why, from really inexperienced tech department to plain old laziness. There is no department email address system either, it's all to individuals using predetermined email addresses which the staff have zero control over.
This is straight out of the handbook of "how to handle this new thing called the internet" from the 1980s. Given today's environment, checking email should be an hourly thing and the staff should have a mobile app available to check it on the go as well.
2. Bad Web Design
Their website is generic, bland, and something that could easily be thrown together from a Wix template in about five minutes. Ironic given that they claim to have an IT department.
So it makes you wonder if they are even receiving emails. A short time ago it was discovered that their email system was filtering out most of the emails that were being sent to them.
3. No Modern Payment Methods
This one makes them seem suspicious as well as inept, given that the most secure and accessible payment methods are with credit card systems. These are inexpensive and easy systems to setup, and yet they are insisting on using the archaic, insecure, and often very slow methods of payment for rent while pretty much every other organization which manages low income housing offers a credit card payment system.
The new manager has been trying to convince them to implement such a system, which can be setup overnight by any competent technology or financial professional. Yet nearly eight months later no such system has been employed.
4. No Accountability
Often companies they employ for any task are unheard of, almost not internet presence and sometimes their office location on Google points to a residential house. Then when the residents file a complaint about the services, CHA tells us to complain to that company, then that company tells us to either complain to CHA or fuck off.
We have a laundry facility that can't even wash sheets well, and then whenever new residents move in with bed bugs we end up with a massive infestation. These are new problems, relatively, that started when they sold off the expensive laundry machines that were installed in the building when it first opened.
The machines we had were not prefect, mind you, but they were functional and didn't require cash to operate. The company they replaced it with not only remains elusive and avoids all contact with residents, their machines are from the late 1980s and are designed for low and infrequent use.
When attempting to discuss this issue with them, the best we can hope for is occasional access to their better facilities used for cleaning the laundry from the shelters. If the company they contracted cannot provide machines which could work for shelters, what makes them think it would work for an apartment building?
5. Retaliatory Practices
A few of their staff will watch the social media of the residents, thankfully they don't know how to do this well because they do response to any criticism with anger. Given they are also constantly looking for things to hang over the heads of the residents as threats for eviction, this is really bad practice and looks suspiciously like they are attempting to silence any criticism.
Several residents have mentioned as much, many too paranoid to even complain to the authorities which are supposed to hold CHA accountable for their actions. When a resident mentions anything to them, CHA will hold onto that and blow it out of proportion, even making up complaints from "some neighbors" even when no neighbor has made any official complaint.
Now it is possible the neighbors are just too afraid to talk to each other, but this would be in response to the fact that CHA has created such an environment by ignoring legitimate complaints, delaying repairs, and blaming some residents for the damage caused by other residents who have routinely flooded the building. When pressed on any issue, the staff complain about their insurance rates increasing while defending the very people who caused it and moving more such people into the building.
As I write this, the residents in the apartments above mine are smoking marijuana, which they have done almost daily since the COVID lockdown. These are the residents responsible for so much damage to the building, and the property of those of us who have caused no damage to the building.
Instead of even considering compensating us who have lost property, then making things right by fixing out broken services, they defend and protect the ones who actually caused the damage. To make matters worse, they blame those of us who have been harmed by these incidents for the results of the damage.
My newest neighbor has brought with him bed bugs, which would not have been a problem if we had functioning laundry facilities which were easily accessed. As it is, there is no way to launder the linen so I have to spray poisons almost every day to keep up with the invasion.
There is also a resident selling drugs out of their apartment here, and though I don't know who it is nor how valid that accusation is, it would not be surprising if that was true.
Compass Housing Alliance is one of the most dysfunctional and archaic organizations in the system, a far cry from the original Compass Center that maintained the building to high standards, kept very strong relations with the residents, and took responsibility for their role when things did go south.
You can't complain about insurance rates increasing when you remove amenities that helped maintain the building and protect those who are flooding units regularly.
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